30. Juli 2010Mit gutem Service Design zu gutem Customer Experience What’s the Secret?: To Providing a World-Class Customer Experience John R. DiJulius III John Wiley & Sons, Inc. Hoboken, New…
18. Februar 2010Was Design Thinking für Customer Experience bringt Design Thinking: Integrating Innovation, Customer Experience, and Brand Value, Thomas Lockwood (Editor). Allworth Press, New York / Design Management Institute…